Shipping policy


This Shipping Policy (“Policy”) applies to all orders placed through our website. By completing a purchase, you acknowledge and agree to the terms below.

Processing Time

  • Orders are typically processed  within 1–2 business days.

  • Processing times may be extended during holidays, store events, or high-volume periods.

  • Orders are processed Monday–Friday, excluding holidays.

Please note that processing time is separate from the carrier’s delivery time.

Shipping Methods & Delivery

  • We ship all orders using trackable, insured shipping services for your security.

  • Delivery times shown at checkout are estimates provided by the carrier and are not guaranteed.

  • We are not responsible for carrier delays, weather-related delays, customs processing times, or any circumstances outside our control.

Once an order has been handed over to the carrier, responsibility for delivery lies with the carrier.

Shipping Confirmation & Tracking

When your order ships, you will receive a confirmation email containing:

  • Your tracking number

  • The carrier used

  • A link to track your package in real time

Please allow up to 24 hours for tracking information to update.

Address Accuracy

It is the customer’s responsibility to provide an accurate and complete shipping address.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Packages delivered to the wrong address provided at checkout

  • Lost or undeliverable packages resulting from address errors

If a package is returned to us due to an incorrect address, the customer is responsible for all reshipping fees.

International Shipping

  • International orders may be subject to customs duties, VAT, taxes, or brokerage fees, depending on your country’s regulations.

  • These charges are not included in the purchase price and are the customer’s responsibility.

  • We do not control these fees and cannot provide estimates.

Any delays caused by customs processing are outside our control.

Lost, Stolen, or Damaged Packages

  • Once a package is marked “Delivered” by the carrier, we are no longer responsible for its security.

  • Lost, stolen, or damaged packages must be reported directly to the shipping carrier.

  • We will assist with documentation if needed, but the carrier is responsible for resolution.

We strongly recommend using a secure delivery location.

Refused or Unclaimed Deliveries

If a package is refused, unclaimed, or returned to us due to failed delivery attempts, the customer is responsible for:

  • Return shipping fees

  • Reshipment fees (if applicable)

  • Any associated carrier charges

Original shipping costs are non-refundable.

Order Changes & Cancellations

Orders cannot be changed or canceled once processing has begun.
Please contact us immediately after placing your order if you need assistance.

Legal Notice

We reserve the right to modify or update this Shipping Policy at any time without prior notice.
All orders are subject to the Policy in effect at the time the order is placed.